Returns

This page describes the conditions under which consumers can exercise their right to withdraw from a distance contract concluded through our online shop.

1. Right of withdrawal

As a consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party other than the carrier and indicated by you, received the goods.

For service contracts, the withdrawal period is 14 days from the day the contract was concluded.

2. How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement of withdrawal from the contract.

You can do this in one of the following ways:

  • through our online withdrawal function;
  • by e-mail to us;
  • by sending the standard withdrawal form;
  • by another clear written statement.

3. Online withdrawal function

You can submit a withdrawal request online here: https://kmpelectronics.eu/contract-withdrawal/

The function is available without registration or logging in to a customer account.

After you submit the request, you will receive an automatic confirmation at the e-mail address you provided.

4. Information to include

To help us process your request faster, please include:

  • first and last name;
  • e-mail address;
  • order number;
  • the product(s) or service you are withdrawing from;
  • the date you received the goods, where applicable.

You do not have to give a reason for withdrawal.

5. Returning the goods

If you exercise your right of withdrawal, you must send back or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you informed us of your withdrawal from the contract.

The deadline is met if you send back the goods before the 14-day period has expired.

The cost of returning the goods is borne by the consumer, unless expressly agreed otherwise.

6. Refund

After we receive your withdrawal request, we will reimburse all payments received from you, including the standard cost of delivery, where applicable.

The refund is made without undue delay and not later than 14 days from the day on which we were informed of your decision to withdraw from the contract.

We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

The refund is made using the same means of payment as the original transaction, unless you have expressly agreed otherwise.

7. Condition of returned goods

The consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please return the goods in suitable packaging where possible, to avoid damage in transit.

8. Exceptions to the right of withdrawal

The right of withdrawal may not apply in certain cases provided for by law, including but not limited to:

  • goods made to the consumer’s specifications or clearly personalised;
  • goods which are liable to deteriorate or expire rapidly;
  • sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery;
  • digital content not supplied on a tangible medium, where performance has begun with the consumer’s prior express consent;
  • services fully performed, where performance has begun with the consumer’s prior express consent.

If a product or service falls under an exception to the right of withdrawal, this will be stated in the product information, the order conditions or our communication with the customer.

9. Return address

Before sending goods back, please contact us at contact@kmpelectronics.eu and we will send you the return address and the details for your return.

10. Contact

For questions about returns, withdrawal or refunds, you can contact us at:

E-mail: contact@kmpelectronics.eu